SHIPPING & RETURNS
- All orders will be dispatched once payment has been received.
- Local door-to-door deliveries are a standard flat rate of R100.
- All orders are processed within 2-3 business days. Please note orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay of shipment of your order, we will contact you via email or telephone.
- Shipping rates and delivery estimates will be calculated and displayed at checkout.
- Orders within KZN, will be delivered within 2-3 working days. Orders out of KZN will be delivered within 3-5 working days.
- Harhaz does not do refunds unless a production fault.
- Please note Harhaz is not responsible for any loss or damaged parcel once it has left our studio.
We do hope that you will be very happy with your items purchased from Harhaz.
- If you do wish to return your piece, we will be happy to assist you provided the item is returned in its original condition and packaging within 7 days of purchase. Clothing items must be returned unused, unworn and unwashed should be in their original condition with all tags attached.
- All sale items are non-refundable.
- Delivery charge and the cost of return postage will only be refunded if the piece is faulty and customers are responsible for their own return cost, unless its a production fault.
- If you are intending to return an item please do contact us at firstname.lastname@example.org to arrange.
- We will not be held liable for any missing parcels, so we do suggest you consider a courier with a tracking service.